Access remote technical support via phone, internet, email, fax, etc. Includes online analysis, remote debugging, upgrades, and troubleshooting

In the event of equipment failure, you have the option to send the faulty equipment to the Xiamen Lance Technical Support Center for repair. Our repair address is: Floor 20, Building A04 , NO. 365 Chengyi Street, Software Park III, Jimei District, Xiamen, Fujian, China - Xiamen Lance Technical Support Center

If hardware issues arise with your equipment, we can promptly send replacement equipment to ensure uninterrupted production operations. Once received, we'll recycle the faulty equipment

For complex faults beyond the capabilities of your technical team, our company will dispatch professional technicians to provide on-site assistance and resolve the issue together